Traceroutes are a means of analyzing how your request to a website travels across the internet.  It is a great indicator of issues with an Internet Service Provider’s services between your computer and a web server.

How to perform a Traceroute and capture the output in a text file:


  1. Click Start > Run
  2. Type cmd and press Enter to open a command prompt window.
  3. Type ‘tracert’ to view output.
    • To select text within the command window, right-click and select ‘Mark’, this will allow you to select a block of text. To copy the text to the Clipboard right-click again and select ‘Copy’
    • To capture output directly to a file, type ‘tracert > yourdomain.txt’ this will fill the text file yourdomain.txt with the command output.

Note: Please replace the text “” with your actual domain name.

Mac OS X

use the Network Utility’s “traceroute” function. A “traceroute” will help determine where the network difficulty is occurring. To conduct a “traceroute”:

  1. In the Network Utility window, click the Traceroute tab.
  2. In the field under “Please enter the network address to trace an internet route to”, enter the IP address or domain name of the remote host.
  3. Click the Trace button.

Once completed, please send the results via email to

It is always best to provide as much detail as possible to our Technical Support Staff, so that they can respond to your current issues as quickly as possible.