drive issues ***Update: CLEARED***

Posted by WSSSupport on May 2, 2016 :: 4:56 am in Uncategorized

6:30 AM EDT – We are investigating issues with hard drives in the Raid.  Mail5 is currently down.

9:30 AM EDT – It looks like one or more of the drives are fault and we’ll have to run a file system check after waiting for the raid to rebuild. Could be 2-3 hours at least. We apologise for the inconvenience.

12:30 PM EDT – The array has rebuilt, and a file system check is underway. Current expectations are approximately one hour, barring further issues.

4:00 PM EDT – The mail5 server is still having disk issues. Support is working to get the server back online. We do not have a current ETA on when the server will be back up.

6:10 PM EDT – Work continues. No official ETA at this time.

8:30 PM EDT – Admins are still working the issue.

12:30 AM EDT – Admins continue working to resolve the issue as soon as possible.

2:30 AM EDT – The mail server is back online and operational. ***Update: CLEARED***

Posted by WSSSupport on April 26, 2016 :: 3:23 am in Uncategorized

Mail5 is currently having hardware issues.  We are working to resolve the problem. Please excuse this inconvenience.
Administrators are currently on-site; we provide updates as soon as they are available.
UPDATE: Mail5 is online. Sending and receiving mail is now working, though webmail may still be unavailable.
UPDATE: Webmail is once again functional

H-Sphere control panel login issue ****UPDATE: CLEARED****

Posted by WSSSupport on April 9, 2016 :: 2:09 am in Uncategorized

The H-Sphere control panel is not currently accepting user logins. We have admin working to resolve the issue.
Update: At this time, the control panel should be restored to normal function. We apologize for any inconvenience this may have caused.

***Update*** Problem with H-Sphere control panel login page

Posted by WSSSupport on April 7, 2016 :: 6:07 am in Uncategorized

***  Login is available now ***
We are having problems with the login page again this morning. Admin have been called. We hope to resolve this soon.
Thank you,
WebsiteSource Tech Support

***Update***H-sphere control panel error

Posted by WSSSupport on April 6, 2016 :: 5:53 am in Uncategorized

****  Problem resolved.  ****
There is a problem with the h-sphere control panel giving errors when trying to login. Please check back.