web.websitesource.net down ***UPDATE: CLEARED***

Posted by WSSSupport on October 26, 2015 :: 5:28 am in Uncategorized

7:27am EST – The server web.websitesource.net is experiencing hardware issues again. We are investigating.

9:51am EST – There appear to be some drive errors, but we are waiting to check those after the raid rebuilds.  We are rebuilding the RAID now(30%).  We will keep you updated.

5:28pm EST – We are continuing to work on this server as there are many drive errors. We apologise for the inconvenience.

11:33pm EST – The drive array has been rebuilt and affected sites should now be back online.

web.websitesource.net Hardware Issue

Posted by WSSSupport on October 22, 2015 :: 3:30 am in Uncategorized

web.websitesource.net has encountered a hardware issue, and will be unavailable until the issue is resolved. Support administrators are already working on the server, and we will resume service for this device as soon as possible.

web.websitesource.net has encountered a hardware issue **Update Cleared**

Posted by WSSSupport on October 22, 2015 :: 3:16 am in Uncategorized

web.websitesource.net is currently down due to hardware issues but should be up shortly.
web.websitesource.net is back online and all sites should be operational.

Mail4 hardware issue *** UPDATE: CLEARED ****

Posted by WSSSupport on September 20, 2015 :: 10:17 am in Uncategorized

mail4.websitesource.net has encountered a hardware issue, and may be unavailable until the issue is resolved. Administrators are on the scene, and we will have service resumed as soon as possible.
Update:  The server has come back online, and is now processing its backlog. Mail service should resume shortly.

plesk5 networking issue ***UPDATE: CLEARED***

Posted by WSSSupport on August 10, 2015 :: 5:08 pm in Uncategorized

Due to a networking issue on plesk5.websitesource.com, some users may be unable to reach their web sites. Affected users may be redirected to a control panel login prompt (or to their panel itself if they are currently logged in) when visiting their site. Admins are aware of the issue, and we will provide updates as [...]